PassKey Help & Troubleshooting

What are PassKeys?

PassKeys are a secure, passwordless way to sign in to your account using your device's built-in authentication methods like fingerprint scanners, Face ID, Windows Hello, or security keys.

Benefits of PassKeys:

More secure than passwords - no password to steal or guess
More convenient - no passwords to remember or type
Faster login - just use your fingerprint or face
Resistant to phishing attacks

Important: Password authentication will always remain available as a backup. You can always sign in with your email and password if PassKeys aren't working.

Browser Compatibility

PassKeys work on modern browsers and devices. Here's what you need:

Supported Browsers:

Chrome 67+
Firefox 60+
Safari 14+
Edge 18+

Supported Devices:

iPhone/iPad (iOS 16+)
Android (Android 9+)
Windows (Windows 10+)
macOS (macOS 13+)

Your device must have a screen lock (PIN, password, or biometric) enabled to use PassKeys.

Troubleshooting

Check that you're using a supported browser (see compatibility section above)
Ensure you're on a secure connection (URL should start with https://)
Verify your device has a screen lock enabled (PIN, password, fingerprint, or face unlock)
Try refreshing the page and attempting again
Restart your browser and try again

Alternative: You can always use password authentication instead.

Make sure you're logged in to your account first
Check if you already have a PassKey registered for this device
Try using a different authenticator (fingerprint vs. face unlock)
Clear your browser cache and cookies, then try again
Try registering in an incognito/private browsing window

Check if your browser is blocking pop-ups for this site
Ensure the site has permission to access your authenticator
Disable browser extensions that might interfere with authentication
Try using a different browser

"PassKeys are not supported": Your browser or device doesn't support PassKeys. Use password authentication instead.
"Authentication was cancelled": You cancelled the authentication prompt. Try again or use password authentication.
"The operation timed out": The authentication took too long. Try again more quickly or use password authentication.
"Security error occurred": Make sure you're on a secure connection (https://) and try again.

Still Need Help?

If you're still having trouble with PassKeys, here are your options:

Use Password Authentication

Password login is always available as a reliable backup option.

Sign in with Password

Contact Support

Our support team can help you with PassKey setup and troubleshooting.

Contact Us

Netramz International